Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions (“Terms”) are a legal agreement between you and Resortree Technologies LLP (“Resortree”, “we”, “our”) for use of https://resortree.com, the Resortree Property Management System, booking widgets, and related services (the “Service”).

By accessing or using the Service, or by completing an online payment, you agree to these Terms, our Privacy Policy, Cancellation and Refunds Policy, and Shipping Policy. If you do not agree, do not use the Service.

2. Description of Service

Resortree provides cloud-based property management software for hotels and resorts, including reservations, guest profiles, billing, point-of-sale, housekeeping, reporting, guest communications, and an optional online booking engine.

Online payments are collected through Razorpay, an RBI-authorised payment aggregator. Use of Razorpay checkout is also subject to the Razorpay Terms of Use and Razorpay Privacy Policy.

3. Who the Contract Is With

• Hotels and staff contract with Resortree for software access, typically under a commercial order, invoice, or subscription.
• Guests who book a stay or package online contract with the hotel for hospitality services. Resortree provides the booking and payment technology. The hotel’s rate, stay, and cancellation rules shown at booking apply to the stay.

4. User Accounts

Access to hotel operations requires an authorised user account. You are responsible for keeping credentials confidential, all activity under your account, and notifying your administrator of unauthorised use.

5. Payments

Prices for software subscriptions are as quoted or invoiced by Resortree, exclusive of GST unless stated otherwise. Guest booking amounts are set by the hotel and shown before you pay.

When you click to pay, you authorise Razorpay to charge the selected payment instrument for the displayed amount. A payment is complete only after Razorpay confirms success and our systems verify the payment signature / webhook. Authorisations that are not captured, failed, or dropped checkouts do not confirm a booking or a software order.

You agree to provide accurate billing details. We may decline or reverse transactions that appear fraudulent, duplicate, or in violation of law or these Terms.

6. Cancellations, Refunds & Failed Transactions

Cancellation and refund rules, including timelines and original-method refunds, are set out in our Cancellation and Refunds Policy. Failed or unconfirmed payments are reversed to the original payment method in line with RBI turnaround-time instructions and the issuing bank or UPI provider.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or prohibited goods/services
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or payment processing
• Share login credentials with unauthorised individuals
• Upload malicious code or attempt to compromise system security
• Use the Service to process or store data in violation of applicable privacy or payment laws
• Spam, harass, or send prohibited content through guest communication channels

8. Hotel Responsibilities

Hotels using Resortree are responsible for lawful guest contact, accuracy of rates and inventory, tax invoices they issue, content of messages sent by their staff, and the cancellation policy they publish to guests.

9. Data Ownership & Privacy

Property and guest data entered for a hotel remains that hotel’s data. Resortree acts as a service provider / data processor and does not claim ownership of customer data. Processing is described in our Privacy Policy.

10. Third-Party Services

The Service integrates with third parties including Google (Firebase / Cloud), Meta / WhatsApp, and Razorpay. Your use of those services may be subject to their own terms. Resortree is not responsible for outages or policy enforcement by those providers.

11. Intellectual Property

The Service, including its design, features, and code, is the intellectual property of Resortree Technologies LLP. You are granted a limited, non-exclusive licence to use the Service for its intended purpose. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

12. Service Availability

We strive to maintain high availability. We do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control, including payment-network or cloud outages.

13. Limitation of Liability

To the maximum extent permitted by law, Resortree shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising from your use of the Service or from payment delays attributable to banks, UPI, card networks, or Razorpay.

14. Indemnification

You agree to indemnify and hold harmless Resortree from claims, damages, losses, or expenses arising from your use of the Service, your guest communications, your payment instructions, or violation of these Terms or third-party platform rules.

15. Termination

We may suspend or terminate access for violation of these Terms or for legal or security reasons. Hotels may cancel software subscriptions as described in the commercial agreement and the Cancellation and Refunds Policy.

16. Changes to Terms

We may modify these Terms at any time by posting an updated version on this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka, India have exclusive jurisdiction, without prejudice to any mandatory rights you may have as a consumer.

18. Contact