Shipping Policy

1. No physical shipment

Resortree Technologies LLP provides cloud software and related digital services. We do not sell or ship physical products, parcels, or hardware as part of the standard Service. There is therefore no courier, delivery PIN-code list, or shipping charge for Resortree software.

2. How digital services are delivered

• Hotel software access: delivered electronically by creating or enabling a Resortree account. Access is typically available immediately after onboarding, or as stated on the invoice.
• Guest bookings: a confirmation email (and in-widget confirmation) is sent when payment succeeds. That confirmation is the delivery of the booking record. The stay itself is performed by the hotel at the property.
• Invoices and receipts: GST invoices and Razorpay payment receipts are delivered by email or in the product.

3. Delivery timeline

Electronic delivery is instantaneous upon successful payment or account activation, subject to email-provider delays (usually within a few minutes, and in any event within 24 hours). If you do not receive a confirmation, check spam or contact contact@resortree.com with your payment id.

4. Returns of physical goods

Because no physical goods are shipped, there is no return-to-sender or replacement-shipment process. Cancellations and refunds of digital payments follow our Cancellation and Refunds Policy.

5. Contact